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Package Concierge® & Florence
Market Leader
The Package Concierge Advantage
1. Package Concierge® is both a Community and Resident based system
2. Software and system is purpose-built around multifamily operational needs
3. Only system on the market that is not a transaction based system
4. Our Resident-based system provides personalized service such as:
i. Multiple package pick-up using (1) UserID barcode/PIN - all doors pop open!
ii. Allows Resident to use (1) UserID barcode/PIN to perform all functions
iii. Eliminates requirement to enter a transaction code for every package
5. Returns/Shipping can be initiated for use by Residents & Property Manager
6. Residents can also use our system to transfer items to others (Peer2Peer)
7. RFID feature on Premier systems allows community key fobs to be used
8. Package Concierge® Team provides customized onboarding for clients
9. Accurate resident data is facilitated via a customized plan established with client
10. Finishes of lockers and mailboxes are a precise match since both made by Florence
11. Our products have been designed for compliance, accessibility and durability
i. Package Concierge® lockers passed stringent testing and are ETL-Listed products
ii. Our products meet all the requirements of the Fair Housing Act
The Package Concierge® Collection
Premier Series Locker Systems
Express Series Locker Systems
Element Series Locker Systems
Package Room Access Control System
The following sections highlight important components of the Package Concierge® system:
How Package Concierge® Works – The Basics
Locker compartment now open and ready for the next package delivery!
Why this Amenity Makes Sense for Property Managers
Package Concierge® Software
User Friendly Management Dashboard
(Available to owner defined system management portal users)
Customer-Focused Feature Options
Other Key Features & Services
Sampling of Package Concierge® Multifamily Customers
Premier Series Locker Systems
Express Series Locker Systems
Element Series Locker Systems
Package Room Access Control System
Specifying Package Concierge® Systems for Customer Projects
Selecting the Right Product Solution For your property<
Recommended System Sizes / Locker Capacity
System size/package capacity recommendations based on a number of variables
Historical package volume is best source if available - factoring for expected growth
Rule of Thumb … # packages received per day on average x 1.5 = Total # lockers
Compartment sizing important consideration based on “types” of incoming packages
If no history is available – use 3:1 (3 apartments:1 locker) to calculate system size
Example: 300 apartment community = 100 locker compartment system
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ELOK11A-PC | ELOM04A |
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ELOM08A | ELOM09A |
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ELOM010A | ELOM013A |
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ELOM016A |
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Be level and continuous |
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3-1/2” thick min |
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Extend 6” min from either side of the locker |
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Extend 6” min from back of locker (only if installed freestanding) |
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Extend 60” minimum from front of locker |
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(note: only 6” is required for pad….additional space is required for access / ADA turn radius and can be any material appropriate for pedestrian traffic) |
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The answer to these questions depends on how protected the outdoor Element locker system will be. |
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If the location you choose has any exposure to water from rain or snow – then the locker system should be installed using the hardwired electrical application shown in the Element Site Prep manual. |
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However, if the system location is very protected from water, like a garage or some other nearly enclosed facility, then a typical electrical plug may be used like those specified for indoor systems. |
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As long as the Element system is protected by a canopy or some type of cover that keeps rain/snow from impacting it directly – you do not need to order the awnings for extra protection. |
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With that said, if the area is not lighted very well, you may still want to recommend the awning so there is adequate light for staff, carriers and residents to use the system at any time. |
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The lights in the awnings are set to operate continuously. The LED lights use minimal electricity and have a very long life, |
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This approach helps ensure the users will always have a good, well-lit experience and can clearly see the location of the locker system as well as which compartment holds their package. |
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The LED lightbulbs have an average life span of 50,000 hours providing nearly six (6) years of continuous operation. |
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Because Element is designed to operate in outdoor settings – the awnings will always come with lighting. |
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The lights can be turned off thru the Maintenance Menu if the owner of the property does not want them on. |
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All new component parts required for Element system production will be received and put through the quality inspection process by the first week of September. |
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Orders are being taken and scheduled for late September and into October now. |
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We will likely be implementing typical lead times and normal scheduling process for Element system orders by mid-October. |
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Until then, please contact your RSM for the next available ship date prior to finalizing your installation plan with your customer. |
Package Concierge® Premier
Premier System Kiosk Features
Package Concierge® Premier
To configure a Package Concierge system – go to: Package Concierge Configurator
Kiosk+2
2 lockers
3 lockers
4 lockers
6 lockers
6 lockers
8 lockers
10 lockers
Dry Cleaning Premier Locker Modules
Premier System Examples
To configure a Package Concierge system – go to: Package Concierge Configurator
Premier Locker Finishes
Accessible Design – Premier
Site Preparation & Installation Considerations - Premier
Package Concierge® Express
Express System Kiosk Features
Package Concierge® Express
To configure a Package Concierge system – go to: Package Concierge Configurator
Kiosk module …may be used alone
4 lockers
8 lockers
9 lockers
10 lockers
13 lockers
16 lockers
Express System Examples
To configure a Package Concierge system – go to: Package Concierge Configurator
Accessible Design - Express
Site Preparation & Installation Considerations - Express
Premier vs. Express Quick Comparison
Factory Installed Wrap Examples
Package Concierge® Package Room
Package Concierge® Installation Images
Site Requirements/Preparation Document
What information would you like to receive?
Get factory-direct pricing that you'll love when you order our products. Address:George Bilhorn and CompanyP.O. Box 2277Glenview, IL 60025Business hours:Monday - Friday: 8:00 AM - 5:00 PM Phone:Email: |
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