Package Concierge Express Series

 

 

Package Concierge® & Florence

 

  • Package Concierge founded in 2012 – based in Medfield, MA - founders have 25+ years of multifamily industry experience
  • Florence Corp and Package Concierge formed a strategic alliance in April 2013 and we launched our first product together in November 2013
  • Florence develops and manufactures the automated locker systems and Package Concierge develops the software front-end management system
  • Package Concierge® was acquired by Gibraltar Industries in 2017 and is now a “sister” company to Florence   
  • Package Concierge®  was first to market with automated package management locker systems specifically designed for the apartment industry
  • Over the last five (5) years the Package Concierge team has introduced the benefits of automated locker systems to apartment owners and managers and our systems have become expected” amenities in mail/package rooms
  • We look forward to sharing the Package Concierge advantage with you too!
 

Market Leader

  • 25+ million package transactions

  • 1300+ installations

  • Nearly 350,000 users 

  • Located in 39 states

  • $1B parent company

  • 85 years experience - design and manufacturing delivery equipment

  • Business stats change daily! 

 

The Package Concierge Advantage

 

1. Package Concierge® is both a Community and Resident based system
2. Software and system is purpose-built around multifamily operational needs
3. Only system on the market that is not a transaction based system
4. Our Resident-based system provides personalized service such as:
        i.  Multiple package pick-up using (1) UserID barcode/PIN - all doors pop open!
        ii.  Allows Resident to use (1) UserID barcode/PIN to perform all functions
        iii. Eliminates requirement to enter a transaction code for every package
5. Returns/Shipping can be initiated for use by Residents & Property Manager
6. Residents can also use our system to transfer items to others (Peer2Peer)
7. RFID feature on Premier systems allows community key fobs to be used
8. Package Concierge® Team provides customized onboarding for clients
9. Accurate resident data is facilitated via a customized plan established with client
10. Finishes of lockers and mailboxes are a precise match since both made by Florence
11. Our products have been designed for compliance, accessibility and durability
        i.  Package Concierge® lockers passed stringent testing and are ETL-Listed products
        ii. Our products meet all the requirements of the Fair Housing Act

The Package Concierge® Collection

Package Concierge® PREMIER

Premier Series Locker Systems

Package Concierge® EXPRESS

Express Series Locker Systems

Package Concierge® ELEMENT

Element Series Locker Systems

Package Concierge® Room

Package Room Access Control System

The following sections highlight important components of the Package Concierge® system:

  • Software – purpose built to serve the needs of multifamily communities
  • Hardware -  we provide the broadest line of package management equipment 
  • Optional Features – software and hardware options to meet varying business needs
  • Service/Support – U.S. based 24/7 customer service and product technical support 

How Package Concierge® Works – The Basics

Carrier delivers package directly into the Package Concierge lockers … quick, intuitive process averaging < 8 seconds!

Resident/User receives email or text notification that package has been delivered.

User retrieves their package by entering their User ID or simply scanning the bar code in their email or mobile app.

 

 

 

 

Locker compartment now open and ready for the next package delivery!

 

Why this Amenity Makes Sense for Property Managers

 

Convenience and Customer Satisfaction
  • Property Management personnel spending lots of time managing packages … and based on online ordering trends … it’s only going to get worse! 
  • Package Concierge®  eliminates package management work allowing staff to focus on higher value activities. 

 

Provide Value-Add Service to Increase Staff Capacity
  • Packages stored in secure lockers reduce the risk of theft or loss
  • Residents can retrieve packages at their convenience – even outside property office hours 
  • Self-service convenient access to packages on users own schedule

 

Package Concierge® Software

Monitoring of installed systems

Personalized training/onboarding provided

Customer Service provided via phone/email

Software updates performed remotely

Management team support

Management Portal

• Resident oriented functionality unique to Package Concierge®

• User updates simple and easy to manage using web-based portal

• “Community” based system … only users authorized by management may use system

• Reporting across properties provided - tracking customer data, system transactions, capacity utilization, “stale” packages, delivery carriers, locker size trends, pick-up times, and more!

Resident Portal

• Resident users specify communications preference, indicate accessibility/reach access needs and more using their Profile

 

Package Concierge® Mobile App

• Authorized Users may download the Package Concierge app allowing them to keep all their profile options and package transactions at their fingertips

User Friendly Management Dashboard

(Available to owner defined system management portal users)

Current Packages

 

 

Locker Availability

 

 

Resident Registration

 

 

Locker Activity

 

 

Carrier Usage

 

 

Billing Overview

 

 

Customer-Focused Feature Options

Resident Portal & Mobile App

 

 

• Set preferred notifications (text, email, call or push notification)
 
• Indicate accessibility need – selection limits reach to 48”
 
• Easy access barcode to retrieve packages

Shipping & Returns Process Feature

 

• Optional - each property can decide if they wish to offer
 
• Returns are simply “reverse deliveries” by customer for carrier pickup
 
• Feature increases value of  this amenity because it adds a convenience for users.
• Carriers no longer have to make extra trips to pick up outbound shipments or returns.

“Peer to Peer”

 

• A one-time transaction can be set up for a known individual to securely pick up or drop off an item.
 

Examples might include …

 

Project paperwork transfer
Florist delivery for colleague
Key exchange for visitor
Uses are endless!

PRODUCT NOTES:

Shipping & Peer-to-Peer features available at no additional charge.

Feature will be enabled during customer onboarding process if customer wants them.   

Other Key Features & Services

All delivery carriers use the Package Concierge® It’s quick and easy averaging <8 seconds per delivery.

 

White Glove Installation & Service

 

 

Package Concierge® and its  network of installation and service providers ensure your project will be executed professionally and with great care 

Package Concierge® developed software scripts that work with multifamily software to provide accurate, convenient resident data management. Our team establishes a data management plan with each property management client.

 

 

The Package Concierge® system meets accessibility requirements of the Fair Housing Act

 

Accessibility is managed through our software. When residents register on our system, they can privately indicate that they have an accessibility need. When a Resident selects “ADA” in their profile, all packages will only deliver into lockers that are 48” or lower on the system. We are also the only system that meets the 15” low reach spec.

 

Sampling of Package Concierge® Multifamily Customers

 

Package Concierge® PREMIER

Premier Series Locker Systems

Package Concierge® EXPRESS

Express Series Locker Systems

Package Concierge® ELEMENT

Element Series Locker Systems

Package Concierge® Room

Package Room Access Control System

Specifying Package Concierge® Systems for Customer Projects

Selecting the Right Product Solution For your property<

Recommended System Sizes / Locker Capacity

System size/package capacity recommendations based on a number of variables

Historical package volume is best source if available - factoring for expected growth
     Rule of Thumb … # packages received per day on average x 1.5 = Total # lockers 
Compartment sizing important consideration based on “types” of incoming packages
If no history is available – use 3:1 (3 apartments:1 locker) to calculate system size
     Example:   300 apartment community = 100 locker compartment system

Package Concierge® Express

  • Double-column locker modules provide efficient, lower cost system design option
  • Module design and construction allows kiosk to be used as stand-alone system for small facilities
  • Shorter locker design coupled with double-column construction makes modules easier to install
  • Installation method requires wall anchoring - no floor/base anchoring required  (floor mount kit is available if wall mount not practical)
  • Leveling feet included with each module provide installation flexibility
  • Modules may be set up in a linear, U or L shape or as a distributed (split) system

Express System Kiosk Features

  • 7”W x 5”H Color Touch Screen Display

  • Still Camera

  • 2D Barcode Scanner

  • Uninterruptable Power Supply (UPS)

  • 12 Lockers in Kiosk module

 

ETL Certified to UL-Subject-2361 in compliance with National Electric Code (NEC) and National Fire Protection Association (NFPA) safety standards

Package Concierge® Express

To configure a Package Concierge system – go to: Package Concierge Configurator

Double-column modules - 39” wide  /   81-82 ¼” tall depending on leveling adjustments

Kiosk module …may be used alone

4 lockers

8 lockers

9 lockers

10 lockers

13 lockers

16 lockers

Express System Examples

To configure a Package Concierge system – go to: Package Concierge Configurator

Accessible Design - Express

1. High reach range requirements are met using the Package Concierge® software management system which restricts package delivery at or below 48” for residents indicating accommodation needs in their customer profile
2. Minimum reach range of 15” from finished floor (FFF) is physically designed into locker hardware
3. Customer interactive (operable) touch points on kiosk touchscreen designed to be at or below 48” FFF
4. Systems can be configured where more than 50% of locker compartments in various sizes range from 15”- 48” FFF

Site Preparation & Installation Considerations - Express

1. Site preparation is furnished by others 

2. Minimum ceiling height for installation is 87“ for Package Concierge® Express systems

3. Electrical and internet outlets must be installed at the kiosk tower location with bottom face plates 87" FFF

4. Electrical service - 120 AC, 15A electrical outlet within 7 horizontal ft. of the kiosk required

5. Internet - CAT5e/Female RJ45 jack/outlet adjacent to the electrical outlet, at the same height FFF

6. If system will be recessed and trimmed in - all finished trim must be completed by others after installation

7. System is anchored to wall – floor mount kit available if wall mounting not practical

8. System must be installed indoors or in location fully protected from impact of weather

9. For optimum operation of the locker system, ambient temperature should be between 32°F - 95°F (0°C - 35°C)

Premier vs. Express Quick Comparison

Factory Installed Wrap Examples

Package Concierge® Premier

 

 

  • Best space utilization - providing the most locker capacity using the smallest footprint

 

  • Most configurable system from a layout and installation perspective

 

Premier System Kiosk Features

 
  • 12” Color Touch Screen Display
  • Still Camera
  • 2D Barcode Scanner
  • RFID Reader
  • Uninterruptable Power Supply (UPS)
  • 2 Large Lockers in Kiosk Module

ETL Certified to UL-Subject-2361 in compliance with National Electric Code (NEC) and National Fire Protection Association (NFPA) safety standards

Package Concierge® Premier

To configure a Package Concierge system – go to: Package Concierge Configurator

Kiosk+2

2 lockers

3 lockers

4 lockers

6 lockers

6 lockers

8 lockers

10 lockers

Durable: Made in the USA from heavy gauge steel; all doors and switches tested to 100,000+ cycles

Safe:   Lock guard, double locking doors on extra large compartments

Flexible Installation Configurations: “U”, “L”, or split systems configurations

Scalable: Fully scalable by tower module - each kiosk can accommodate up to 20 modules or 156 lockers

Sleek Appearance:  System constructed with customized base, top and side panels for a built-in seamless look

 

Package Concierge®  Product Overview - Confidential

Dry Cleaning Premier Locker Modules

 

 

 

 

 
  • Two configurations:  5 and 6 compartment modules may be added to any Package Concierge® system  - the     5-locker module includes 1 large, full length locker for hanging dresses/longer items
  • Complements Package Delivery Lockers:  Another amenity for  Residents, Clients  and Employees
  • Dry Cleaning Service Providers:  Management authorizes which dry cleaning/laundry service providers are authorized to deliver to the lockers via the Management Portal similar to any other delivery services

Premier System Examples

To configure a Package Concierge system – go to: Package Concierge Configurator

Premier Locker Finishes

  • The Package Concierge®  Premier system comes in 8 popular powder coat finishes

  • Custom colors and wrap finishes also available – upcharges and additional lead time required

Accessible Design – Premier

1. High reach range requirements are met using the Package Concierge® software management system which restricts package delivery at or below 48” for residents indicating accommodation needs in their customer profile

2. Minimum reach range of 15” from finished floor (FFF) is physically designed into locker hardware

3. Customer interactive (operable) touch points on kiosk touchscreen designed to be at or below 48” FFF

4. Systems can be configured where more than 50% of locker compartments in various sizes range from 15”- 48” FFF

 

Site Preparation & Installation Considerations - Premier

1. Site preparation is furnished by others 
2. Minimum ceiling height for installation is 92-11/16“ for Package Concierge® Premier systems
3. Electrical and internet outlets must be installed at the kiosk tower location with bottom face plates 87" FFF
4. Electrical service - 120 AC, 15A electrical outlet within 7 horizontal ft. of the kiosk required
5. Internet - CAT5e/Female RJ45 jack/outlet adjacent to the electrical outlet, at the same height FFF
6. If system will be recessed and trimmed in - all finished trim must be completed by others after installation
7. System is anchored to concrete slab to a depth of 3.5” – wall mount kit available if base mounting not practical
8. System must be installed indoors or in location fully protected from impact of weather
9. For optimum operation of the locker system, ambient temperature should be between 32°F - 95°F (0°C - 35°C)
Package Concierge® Element
  • Operating temperature range of -10° to 125° fits a wide array of outdoor environments
  • Designed to withstand wind speeds of 100 mph
  • Awning includes LED light for nighttime illumination
  • Leveling feet on each locker module for ease of installation outdoors
  • Site configurable compartments allow locker sizes to be changed after installation
  • Hidden compartment hinges & mounting hardware provide a sleek exterior look
Element Outdoor Series
Eight (8) standard powdercoat finishes
Custom wraps and powdercoat finishes available
Modules available with/without awning
ELOK11A-PC ELOM04A
ELOM08A ELOM09A
ELOM010A ELOM013A
ELOM016A
Compartment Sizes - Element
  • Element locker compartments are slightly taller than Express locker compartments
Special Features of Outdoor Element Systems
LED Light Awning
  • Facilitates nighttime use of locker system for carriers and customers
  • Provides added protection for the system and its users against the weather
  • Light is always on but may be turned off via the software if desired
Internet
  • Hardwired or wifi capability standard options
  • Cellular internet service plan also available
 
On-Site Configurability
  • Element locker compartments can be modified to larger or smaller sizes on site
  • Future-proofs your investment with capability to adjust compartments post-installation
LED Light Awning
  • Facilitates nighttime use of locker system for carriers and customers
  • Provides added protection for the system and its users against the weather
  • Light is always on but may be turned off via the software if desired
Internet
  • Hardwired or wifi capability standard options
  • Cellular internet service plan also available
On-Site Configurability
  • Element locker compartments can be modified to larger or smaller sizes on site
  • Future-proofs your investment with capability to adjust compartments post-installation
 
Additional Element Features…
Large Touch Screen
  • The touch screen is 10” x 8” - the largest in the entire collection
Hidden Mounting Hardware
  • Foundation mounting expected to be the standard for Outdoor installations – but wall mount is option
  • Hidden anchoring hardware and recessed leveling feet provide a sleek finished look – unlike competition
  • Access to adjust all the leveling feet is gained from the bottom panel
  • Feet can adjust up to 1.5”
Site Prep and Installation - Element
Concrete pad – the Outdoor Element must be installed onto a concrete pad that meets the requirements listed in the Site Prep Manual
 
Be level and continuous
3-1/2” thick min
Extend 6” min from either side of the locker
Extend 6” min from back of locker (only if installed freestanding)
Extend 60” minimum from front of locker
(note: only 6” is required for pad….additional space is required for access / ADA turn radius and can be any material appropriate for pedestrian traffic)
Consider Clearance and Access to the system and any other ‘things’ in the space when determining the installation location
Site Prep and Installation - Element
Power and Internet Connections – Element Outdoor must be hardwired into junction boxes with disconnect

 

  • Site Requirements document provides a list of required wiring, conduit, and junction boxes which are materials provided by the customer during site prep

 

  • Client must provide materials and run their power and internet from the source into the junction boxes before installation

 

  • Installation team will provide materials and run power and internet from the junction boxes to the kiosk at the time of installation
FAQs re: New Element Series Lockers
ELECTRICAL
Does an Element system installed outdoors always require hardwiring for electrical? Or are there situations where the Element system could use a typical plug for electrical service?
The answer to these questions depends on how protected the outdoor Element locker system will be.
If the location you choose has any exposure to water from rain or snow – then the locker system should be installed using the hardwired electrical application shown in the Element Site Prep manual.
However, if the system location is very protected from water,  like a garage or some other nearly enclosed facility, then a typical electrical plug may be used like those specified for indoor systems.

 

AWNINGS
Are awnings required for the Element locker system if I place the lockers under a canopy?
As long as the Element system is protected by a canopy or some type of cover that keeps rain/snow from impacting it directly – you do not need to order the awnings for extra protection.
With that said, if the area is not lighted very well, you may still want to recommend the awning so there is adequate light for staff, carriers and residents to use the system at any time.

 

Do the lights go off at certain times of the day or night?
The lights in the awnings are set to operate continuously.   The LED lights use minimal electricity and have a very long life,
This approach helps ensure the users will always have a good, well-lit experience and can clearly see the location of the locker system as well as which compartment holds their package.

 

How long will the LED lights operate before the bulbs need to be replaced?
The LED lightbulbs have an average life span of 50,000 hours providing nearly six (6) years of continuous operation.

 

Can the awnings for Element be ordered without lights?
Because Element is designed to operate in outdoor settings – the awnings will always come with lighting.
The lights can be turned off thru the Maintenance Menu if the owner of the property does not want them on.

 

INSTALLATION AVAILABILITY
When will the Element system be in production and ready for delivery/installation?
All new component parts required for Element system production will be received and put through the quality inspection process by the first week of September.
Orders are being taken and scheduled for late September and into October now.
We will likely be implementing typical lead times and normal scheduling process for Element system orders by mid-October.
Until then, please contact your RSM for the next available ship date prior to finalizing your installation plan with your customer.
Quick Comparison Reference

Package Concierge® Package Room

Surface Mounted Kiosk Specs

7” x 5” Touchscreen 
2D Barcode Scanner
Still Camera
Wiring/Connectors/Mounting Hardware
Detailed Site Preparation Guide
 

The Package Concierge® Room …

  • Provides space for packages too large to fit in the package locker system
  • Creates overflow space for packages when the lockers are full during peak periods
  • Package management solution for communities with space constraints
  • Provided space for appliances/refrigerators  for deliveries that require cooling
  • Provides properties with an alternative space for carrier pick-up of outbound and return packages

  • The Package Room is a great accessory to lockers!

For additional information – visit Package Concierge® educational videos online

 

Full Video Library

 

Welcome to Package Concierge!  How our system works…

 

Package Concierge Lockers Systems - Quality, Durability & Safety video

 

Package Concierge Resident Training

 

Package Concierge USPS Carrier Training

 

Package Concierge® Installation Images

 

The following are sampling of

Package Concierge® system installations.

For more pictures and information follow Package Concierge on your favorite social channels.

 

 

www.packageconcierge.com

Express Data Module

 

Site Requirements/Preparation Document

Planning for Site Preparation,

 

Delivery and Installation

 

EXPRESS SERIES

 

Locker Systems

 

 

 

 

 


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Address:

George Bilhorn and Company

P.O. Box 2277

Glenview, IL 60025





Business hours:

Monday - Friday: 8:00 AM - 5:00 PM

Phone:

847-714-9677

Email:

geobilhorn1@sbcglobal.net