Terms and Shipping Policy

Terms and Shipping Policy


Terms of Use:
By using the George Bilhorn & Co. website, you are agreeing to comply with and be bound by these terms. If you do not agree to these terms, you should not access or use the George Bilhorn & Co. website. We reserve the right at its discretion to change the terms of this agreement and will notify users of any such changes by on-line postings.

Applicable Law:
By visiting our website, you agree that the laws of the State of Illinois, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and us.

Your Account:
If you order from us, you are responsible for maintaining the confidentiality of your account and password. You are also responsible for restricting access to your computer and agree to accept responsibility for all activities that occur under your account and password. We reserve the right to terminate accounts or refuse orders at its sole discretion.

Site Content:
George Bilhorn & Co. strives to communicate product information and charge for accurate product pricing, product tax and product shipping but will not be held responsible for any pricing, tax, shipping, typographical, or other errors in such communications including during or after the sales process. Your order is subject to cancellation by George Bilhorn & Co., at George Bilhorn & Co.’s sole discretion.

Individual quotations are valid for ninety (90) days. We reserve the right to alter a quotation at any time and for any reason. We also reserve the right to decline an order, in whole or in part, for any reason.

Dealers are not employees of George Bilhorn & Co., they are independent contractors whose relationship with George Bilhorn & Co. is that of a customer.

We use industry standard security measures to protect your confidential information. Your encrypted information travels via a secure socket layer (SSL) where it is decoded on our secure server.

All web site design, graphics and text, as well as the selection and arrangement thereof, are Copyright 2021© George Bilhorn & Co. ALL RIGHTS RESERVED. Customers, including dealers and those purchasing directly from us, are permitted to view and download into hardcopy the materials on this website for the sole purpose of ordering from George Bilhorn & Co. provided the material is not modified and all copyright notices contained within the materials are retained. Any other use of the contents of this website, including distribution, modification, republication or mirroring any material contained in this site on any other server without the prior written consent of George Bilhorn & Co. is strictly prohibited.



1.         Payment Terms
Standard payment terms: Full payment is due at the time of order via credit card, Paypal or other payment application acceptable to George Bilhorn & Co.

2.         Deposits and Special Payment Requirements
Customer may be asked to furnish a 50% deposit for: Orders totaling $40,000 or more.
A deposit plan may be acceptable; this is subject to review by George Bilhorn & Co.
For special deposit arrangements please contact George Bilhorn & Co:
Phone: 847.486.6705

3.         Resale Tax Policy
According to sales tax law in force as of the date of this manual, George Bilhorn & Co. shall collect sales tax on products shipping to the following states: California, Florida, Illinois.  Sales tax on products shipping to the above referenced states shall be collected at the time of payment. If you have any questions regarding tax rates applicable to a sale based on a specific “Ship To” address, please contact George Bilhorn & Co.

4.         Purchase Orders (PO)
Purchase Order Requirements – PO’s made out to George Bilhorn & Co. are acceptable at the discretion of George Bilhorn & Co. management. 
Written Purchase Orders may be submitted to George Bilhorn & Co. via email, fax, US Mail.
All PO submittals must include appropriate documentation in order to be accepted by George Bilhorn & Co.  Factory order fulfillment processes will not begin until complete payment is received.
Documentation requirements for POs are provided – but if you have any questions about requirements for your project – please contact George Bilhorn & Co. and they will assist. Purchase Order documentation requirements may be updated periodically, and changes will be communicated to the Dealer. 

5.         Order Acceptance
George Bilhorn & Co. provides an “Order Acknowledgment” (ACK) as formal notification that a Purchase Order has been accepted. Customer is responsible for reviewing Order Acknowledgment details (product, price, ship date, etc.) carefully as the ACK provides the terms under which George Bilhorn & Co. has accepted the PO.  Receipt of Order Acknowledgment without comment indicates acceptance of the details as shown on the ACK record by George Bilhorn & Co.  Due to the order fulfillment process beginning as soon as the PO is accepted, it is imperative that the customer  contact Customer Service right away if the details shown on the ACK do not correspond with what Dealer expects to be included in the Purchase Order.

Only Purchase Orders that are complete and ready to be entered into the order fulfillment process will be accepted. George Bilhorn & Co. will not accept a PO submitted in a “hold for approval” type of condition. If the PO is not ready to be processed, George Bilhorn & Co. cannot accept it. Purchase Orders will be accepted using current pricing and the factory order fulfillment lead time schedule in effect at the time of receipt. 

6.         Order Fulfillment Cycle Time
George Bilhorn & Co. will promptly fulfill accepted orders for products according to published standard lead times. Lead times by product category are updated periodically.

An Order Acknowledgement includes a ship date which is the latest date the order is expected to ship. It is important to note that the ship date communicated by George Bilhorn & Co. is an estimated date and orders may earlier or later that that date unless noted otherwise.
If an order cannot ship any earlier than a specific date - customer must indicate such on their order so that this shipping limitation can be conveyed to George Bilhorn & Co. production planning.
In the event production scheduling notifies George Bilhorn & Co. of an unplanned delay that affects the latest ship date associated with an order, George Bilhorn & Co. will attempt to communicate such a delay as soon as possible by communicating with the customer with an updated shipment date.

7.          Change Requests to In‐House Orders
If a customer requests changes to an order that has already been accepted into the order fulfillment process, George Bilhorn & Co. will make every attempt to accommodate the change order if no part of the manufacturing process has started. The timing from order to production varies based on the type of product being ordered, so it is not possible to set a specific number of days for change order request processing.
Customer is responsible for absorbing all costs associated with a change order if the order has already entered the manufacturing process. In the event the order is fulfilled with stocked product which has already shipped, any charges associated with recalling the original order and reprocessing/reshipping the change order will be assessed to the customer.
Production and delivery schedule may also be affected/extended depending on the extent of the change order requested.

8.         Replacement Orders
If it is necessary for a product to be reordered/replaced due to error, loss or freight damage, customer should contact George Bilhorn & Co. to discuss details of required replacement order. In some cases, it may also be necessary for the customer to submit a written order, or some other form of documentation, depending on the situation.
Regardless of fault, George Bilhorn & Co. will strive to ship all replacement product or parts as quickly as possible when issues or errors arise.
If the issue is determined to be manufacturer error, replacement product required will be billed, the original invoice credited, and George Bilhorn & Co. standard warranty will apply covering costs of furnishing the replacement part or product. However, labor or other incidental charges associated with the replacement process are not covered under warranty.
Please visit: for details on the standard product warranty.  

9.         Minimum Order Requirements
George Bilhorn & Co. requires a $50.00 minimum order, inclusive of freight charges. Should an order for less than $50.00 be submitted, George Bilhorn & Co. will return it for authorization to process the item(s) at the minimum order value. 

10.        Returns Handling Returned Materials/Goods Request and Authorization (RMA)
A return request must be submitted to George Bilhorn & Co. within 45 days of ship date to initiate a request for return.  No returns will be accepted after 45 days from the original ship date.
The customer should be prepared to supply information as requested for the return such as:

     1. original order details
     2. return issue details
     3. product serial number(s)
     4. photographs if applicable 

Upon approval and agreement of return terms, an RMA number will be generated by George Bilhorn & Co. and issued to the customer. Only after an RMA number has been assigned should product be shipped back to George Bilhorn & Co. The assigned RMA number should be clearly visible on package labels and shipping documentation.
Returned products are inspected upon receipt. The RMA credit amount initially communicated by Customer Service may be adjusted based on condition of the actual returned item once received.

11.       Returned Materials/Goods Eligibility
Standard product will be accepted for return within 45 days of invoice date with a 30% restock charge. Outbound freight is not credited as part of the return. Return freight charges are the responsibility of the customer.
Returns due to a George Bilhorn & Co. error in processing or manufacturing will be accepted for standard or nonstandard product. If a return is the result of manufacturer defect – costs associated with the original product and outbound freight will be credited and restock fees will not apply. In addition, return freight will be arranged and return freight charges will be absorbed by George Bilhorn & Co. Non-standard product cannot be returned for credit. The only exceptions are manufacturing defects or errors which will be handled as previously defined.

12. Freight Policies - Freight Carrier Selection
All George Bilhorn & Co. product shipments are via common carrier or by parcel carrier ground service. Carrier options will change periodically as George Bilhorn & Co. negotiates programs with multiple carriers annually. Should a specific carrier be required that is not in the core carrier options, the customer is responsible for arranging the shipment/pickup and working directly with selected carrier for billing.

13.       Shipping Processes & Special Freight Services
George Bilhorn & Co. products ship via parcel or common carrier F.O.B. Manhattan, Kansas (origin), with freight charges prepaid by George Bilhorn & Co. Product ordered becomes the property of the customer once shipment leaves George Bilhorn & Co. premises.  Special shipping requests must be included on the original order for proper handling and billing. Some special service requests may result in charges added to the invoice. Special services listed below, but not limited to, will likely result in additional freight charges:

    • Storage
    • Extra Labor
    • Driver Assist
    • Guaranteed Timekeeper Delivery
    • Union Delivery
    • High Cost/Remote Region Delivery
    • Re-Delivery – if requested by a consignee
    • Inside Delivery – when carrier is requested to move all or part of a shipment to a position beyond the point directly accessible or immediately adjacent to the delivery vehicle.

Lift-gate/Tailgate Delivery is included with your base freight rate. However, the PO you submit must note that Lift-gate delivery is required for it to be scheduled with your order. 

14.       Freight Rates, Allowance and Billing
Order shipment freight charges are generally prepaid by George Bilhorn & Co. and invoiced to the customer – a process referred to as “Prepay & Add”. If the customer requests shipment be billed third party, the third party account number will be required to process the order.

George Bilhorn & Co. provides the customer with predetermined freight rates. These freight rates include standard delivery, lift gate delivery, call before notifications, and residential delivery when notated on the order. Should shipments require any other special handling (off-loading, inside delivery, union delivery, etc…), those charges will be communicated and paid for at the time of order.  Freight terms apply to shipments within the 48 contiguous states (Continental U.S.).
Any shipment destined outside of the Continental U.S. is forwarded freight “Collect” for the portion beyond the destination ocean shipping point/port.
George Bilhorn & Co. provides free shipping for purchase orders shipping to a single location that meet specific order value minimums.
Expedited freight charges, special handling, and/or freight charges outside of the Continental U.S. will be charged separately.

15.       Shipment Inspection and Freight Claims 
Customer is responsible for inspecting shipments and/or informing customers receiving products that shipments must be inspected thoroughly upon receipt. Product becomes the responsibility of the customer as soon as it ships from the manufacturer.

As a service to the customer, George Bilhorn & Co. may file a freight claim on the customers behalf if the loss or damage is noted at the time of delivery and under the following terms and conditions:

    1. Carrier used must have been selected by George Bilhorn & Co. and not third party billed.                                    

    2. Recipient of the goods included in shipment must: 

        a. Make a visual inspection of the product and cartons and clearly note the physical condition of cartons included in the delivery.

        b. Sign the carrier’s delivery receipt as “short” or “damaged”. Notations must specifically identify the carton and/or product damage upon delivery and in the presence of the delivering carrier.

            i. For example - "one carton punctured"…"one carton dented on front side"… "delivery receipt shows six boxes, only received five."

        c. Refuse damaged product. Refuse only damaged item - not the entire shipment.

            i. NOTE: If damaged product is accepted - contact George Bilhorn & Co. within 5 business days of receipt with claim details.

                Retain product in location where shipment was received. Do not move the product to another location or claim will not be filed.

        d. Communicate shipment shortage/damage to George Bilhorn & Co. within 5 days of delivery.

     3. The following information must be provided to George Bilhorn & Co. for a claim to be considered:

        a. A George Bilhorn & Co. order number or customer order ID.

        b. Product/model identifier that was damaged or shorted.

        c. Photograph of carton and product damage - this is required for any product that was accepted by recipient as damaged.

        d. Detailed description of the type of damage incurred and type of repair or replacement parts necessary to correct the situation so that replacement method/parts can be determined.

        e. If a product is installed - under no circumstances will George Bilhorn & Co. file a freight claim or be responsible for damage.

If steps outlined above are not followed, the freight incident is considered undocumented and George Bilhorn & Co. will not file a claim of damage or loss on customer’s behalf.

Undocumented freight-related order incidents will result in the following actions:

     1. George Bilhorn & Co. will process a chargeable replacement order for customer.

     2. George Bilhorn & Co. will provide the customer with freight carrier contact details if the customer wishes to file a claim directly with the carrier for loss or damage.

16.       George Bilhorn & Co. Products
Product Lines and Product Changes

At any time without notice George Bilhorn & Co. reserves the right to change product design or model numbers without notification provided such changes do not materially impact quality, durability, functionality, or aesthetics. 

From time to time a model number may be shown on the George Bilhorn & Co. website but the manufacturer has discontinued this product.   George Bilhorn & Co. reserves the right to cancel or to not process an order for such products and model.

17.       Spare Service Parts
Service parts available for purchase will vary by product line and will be published in the Florence Service & Replacement Parts Price List which is updated periodically. Availability of parts for obsolete products will be made available for a limited timeframe which will vary based on the product line and the discontinuation process.

18.       Product Warranty
George Bilhorn & Co.’s manufacturer (Florence) provides a five-year warranty from the date of shipment covering defects in material and workmanship of manufactured equipment. Florence’s complete product Warranty is publicly available for download from the following link:

19.        Consequential or Punitive Damages
Under no circumstances shall George Bilhorn & Co be liable for consequential or punitive damages arising from loss of profit and/or Customer’s loss of revenue.

20.          Jurisdiction
Exclusive jurisdiction of any action or proceeding brought under or in connection with any transaction between Customer and George Bilhorn & Co. shall be vested in Illinois court in the county of: COOK.